faq

Product Questions

1. What is the resolution of the body camera?
The camera features a 1080P resolution with a 500W pixel lens, delivering sharp, high-definition images.

2. Does the camera support night vision?
Yes, it is equipped with 6 non-luminous infrared night vision lights, providing clear capture even in complete darkness up to 5 meters.

3. What is the maximum storage capacity?
The camera supports up to a 128GB TF card (formatted in FAT32). Please note that the memory card is not included.

4. Can I view recordings in real-time?
Yes, the camera supports hotspot WiFi connections for real-time app viewing or can record directly to a memory card for later playback.

5. How portable is the device?
With its mini design and durable clip-on feature, the camera is lightweight, compact, and easy to carry without taking up space.

Ordering & Shipping

6. How long does shipping take?
Standard shipping typically takes 5–7 business days. Shipping times may vary based on location and order volume.

7. Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times will vary depending on your location.

8. Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery.

Returns

9. What is your return policy?
We offer a 7-day return policy for unused and undamaged products in their original packaging. Contact our support team to initiate a return.

Technical Support

10. How do I set up the camera?
The camera comes with an easy-to-follow user manual. If you encounter any difficulties, our support team is here to assist you.

11. What environments can the camera operate in?
The camera is designed for indoor and outdoor use, with a working humidity range of 10%–90% and a robust, anti-drop design.