Return Policy

Return Policy

Last Updated: June 28, 2025

We are committed to delivering high-quality products and a seamless shopping experience. While returns may occasionally be necessary, our policy is designed to protect both the customer and the integrity of our store. Please follow the outlined process carefully.

Eligibility for Returns

Returns will only be accepted if the following conditions are met:

  • The item is in its original, unused condition, free from any signs of wear, use, or alteration.
  • All original packaging, tags, and accessories must be intact and included.
  • The return request must be submitted within 14 days of delivery, based on tracking information.
  • The item must not be a final sale or marked as non-returnable.

Step-by-Step Return Process

  1. Email Request
    Send an email to ask@stravx.com with the subject line: Return Request – Order #[Your Order Number]

  2. Include Required Details
    In your email, please provide:

    • Full name and email used for purchase

    • Order number

    • Reason for return

    • Clear photos of the item (front, back, packaging)

    • Unboxing video (mandatory for any damage/defect claims)

  3. Review & Approval
    Our team will review your request within 2–3 business days. If approved, we will send return instructions.

  4. Shipping the Return

    • You must ship the item using a trackable and insured shipping method.

    • Return shipping costs are your responsibility, unless the product was defective upon arrival.

  5. Refund Processing
    After we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days.

Shipping the Return

  • Customer is responsible for return shipping costs unless a confirmed defect is present.
  • Unauthorized returns or packages without prior approval will not be accepted.
  • We are not liable for lost, damaged, or stolen returns. Use insured, trackable shipping.

Refund Processing
After we receive and inspect the returned item, refunds will be processed to your original payment method within 5–10 business days.

Return Shipping Policy

  • Customers must use a trackable and insured shipping method to ensure safe delivery. We are not responsible for lost or stolen return shipments.
  • Return shipping costs are the buyer’s responsibility, unless the item is confirmed defective upon arrival.

Non-Returnable Items

To maintain quality standards, we do not accept returns for:

  • Items that show any signs of wear, or alteration.
  • Items missing original packaging, tags, or accessories.
  • Orders that exceed the 14-day return window.
  • Final sale items or items explicitly marked non-returnable.

Fraud Prevention and Policy Enforcement

To ensure fairness and prevent fraudulent claims:

  • All return requests are manually reviewed.
  • Claims without proper supporting evidence (photos and unboxing video) will not be considered.
  • Customers who abuse the return process may be restricted from future purchases.

Contact Us

All return requests must be submitted via email to ask@stravx.com for proper documentation and review. Our team will assist you through the process and address any questions.