Refund Policy
Refund Policy
We are committed to providing high-quality products and ensuring customer satisfaction. Refunds are considered only under strict conditions to maintain fairness and prevent misuse. Please review our refund policy carefully before submitting a request.
Eligibility for Refunds
Refunds will only be granted if the following conditions are met:
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Damaged or Defective Product: The product must have arrived in a damaged or defective condition.
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Incorrect Item Received: The product must not match the description provided on our website.
Refund requests must be submitted within 7 days of delivery, based on tracking information.
How to Request a Refund
To initiate a refund request, please email all required information to ask@stravx.com for proper documentation and review. Your email must include:
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Your Order Number: Must match the name and email used for the purchase.
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Detailed Issue Description: Clearly explain the issue and why you are requesting a refund.
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Supporting Evidence: High-quality photos and a video of the unboxing to verify any claims related to damage, defects, or incorrect items.
Once submitted, our team will carefully review your request. If approved, the refund will be processed back to your original payment method.
Important Notes
- Refund requests submitted after 7 days of delivery may not be accepted.
- Items that show signs of use, wear, or tampering will not qualify for a refund.
- Refunds are not granted for buyer’s remorse or dissatisfaction based on personal preference.
- Unauthorized returns or return-to-sender shipments will not be eligible for a refund.
- If a claim is found to be fraudulent or misleading, we reserve the right to deny the request and restrict future purchases.
Fraud Prevention and Policy Enforcement
To maintain fairness and prevent fraudulent claims:
- All refund requests are manually reviewed.
- Claims without proper supporting evidence (photos and unboxing video) will not be considered.
- Customers who abuse the refund process may be restricted from future purchases.
Contact Us
All refund requests must be submitted via email to ask@stravx.com for proper documentation and review. Our team is available to guide you through the process and answer any questions.